Service Management
Service Management (SM) August 2025 Highlights
Request Manager (RM)
✅ Easier Genotyping Requests for Multi-Crop Programs
Users can now choose from multiple crops when submitting genotyping requests, making the process more flexible for programs handling different crop types.
✅ Edit and Delete Options Restored
Requests that have been updated can now be edited or deleted as needed, giving users better control and accuracy in managing their submissions.
Batch Manager (BM)
✅ Easier File Re-Uploads
Users can now replace failed uploads by re-uploading corrected files with the same name, making error recovery faster and simpler.
✅ Smooth Batch Creation
The issue that blocked batch creation when selecting plate sizes has been fixed, ensuring a smoother setup process.
✅ Reliable Vendor File Uploads
Errors when uploading vendor result files have been resolved, allowing files to be uploaded successfully without interruptions.
Workflow Engine (WE)
✅ Updated Phytosanitary Certification Forms
Missing and incorrect details in the certification form have been fixed. The “Shipment Outgoing IRRI” form no longer includes the import permit field for smoother processing.
✅ Faster Bulk Deletions in Shipment Requests
The system now handles bulk deletions more quickly and efficiently, improving overall performance.
✅ Improved Access and Templates for Legal Documents
Only authorized SHU users can now create and download SMTA_MLS documents. The template has been updated for accuracy and is available until the process is completed.
✅ Clearer Dropdown Options for Shipments
Recipient, sender, and requestor fields now include updated options for easier and more accurate selection.
✅ Better Document Handling
Users can now specify file types when attaching documents, making uploads clearer and more organized.
EBS Gigwa
✅ Smoother and More Reliable Searches
The search function in Gigwa in EBS has been optimized to run more smoothly and consistently, ensuring faster and more stable performance for users.
Service Management Platform (SMP)
✅ Improved Sample Detail Table
Enhancements were made to ensure clearer and more efficient data display for easier review and management.
✅ Smoother Deployment Tool Performance
The deployment tool now runs faster with new commands, longer timeouts, and better data handling—making processes more efficient and reliable.